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Shipping & Returns

Shipping Information


Shipping time--The item will be sent out within 48hours after we got your payment.

Shipping Charges--To provide customers with convenient shipping services, we choose different shipping company as partner according to different country and area.

Qty Discounts New Shipping Charges
Quantity Range
(piece)
Shipping Charges
(Per Piece)
Save Country
1 $ 19.77 0% Australia,Austria,Belgium,Cambodia,
Canada, Denmark,Finland,France,
Germany,Greece,Indonesia, Ireland,
Italy,Japan,Korea,Luxembourg,
Malaysia, Malta,Mongolia,Netherlands,
New Zealand,Norway, Papua New Guinea,
Philippines,Portugal,Singapore, Spain,
Sweden,Switzerland,Thailand,
the United States,United Kingdom,Vietnam
2 $ 14.59 26%
3 $ 12.87 36%
4 $ 12.00 40%
5 $ 11.49 43%
6+ $ 10.00 50%
1 $ 44.99 0% Other Countries
2 $ 27.50 39%
3 $ 21.20 53%
4 $ 18.26 59%
5 $ 16.49 63%
6+ $ 14.17 69%

Shipping method, tracking website and tracking Number

Shipping usually handled by DHL/EMS/UPS/FEDEX, usually within 1 week to your home. While for wholesaling, please free to Contact Us;

The tracking number will be sent to your email once the item was delivered. You can track your item in the following website, and please do remember to sign your item in time.
1: http://www.dhl.com(DHL)
2: http://www.ems.com.cn/english-main.jsp(EMS)
3: http://www.ups.com(UPS)
4: http://www.fedex.com/as(FEDEX)

Please recheck your address before you place the order. That’s important, thank you!

Packing--All the packages will be mailed inside another box, if you have some special requirement, just tell us.

We are a professional online dealer and cooperate with some delivery company long-term, that's why you can enjoy free shipping and great discount offering here.

Save more money and enjoying high quality brand Puma Shoes now!!

Return Policy


Your satisfaction is our pursuit!
We offer a 100% money-back guarantee if you are not happy with your purchase in any way.
Before enjoying easy exchange & return policy, you must contact us with returning shipping address before sending the items back. Feedback now!

All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. We promise you of the right order. So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.

Exchanges


Customer satisfaction is very important to us! so we have instituted an exchange policy to insure that you are ultimately happy with your purchase.

We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. Feedback now!

If you would like to exchange items to a different style, you would have to return your items for a refund (as per Return policy) and place a new order for the style you prefer.

You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

We do not cover the shipping cost of exchange; you will be responsible for the return postage and cost of shipping the exchanged items back to you.

Order Cancellation


Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 6-8hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand.

Order cancellation please Contact Us directly.

Friendly Notice:

If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please Contact Us.

Wishes your shopping to be happy here. Best Regards from all of us--Puma Shoes store.

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